State Dental Boards are responsible for regulating dental practices. They work hard to protect the public against improper behaviours by Dental Assistants, Dental Hygienists, and Dentists. They are to thoroughly investigate all complaints filed that involve competency. State Dental Boards do not handle complaints such as fee disputes, personality conflicts, rude behaviours, or difficulty with scheduling appointments in a timely manner. Such issues are to be referred to the Better Business Bureau.

It is important to file a complaint with the State Dental Board as soon as possible to allow then to be of the most help. Most states allow you to file your complaint online, over the phone, or you can request a form be sent to you in the mail. Some states will only accept a complaint in writing.

Dental Assistants need to be aware of the process that patients can go through if they have a complaint. Dental Assistants need to be cooperative during the investigation. If a Dental Assistant feels a patient may file a complaint, it is important to write down as much information as possible. This information needs to include the patient’s name, date, time, and what took place. Also document any verbal interactions and who all was present to observe the incident. This information will be very useful to you and to the State Dental Board.

The Dental Board works hard to resolve the issue as quickly as possible. However, it will not rush the efforts to investigate it properly. Some complaints are resolved in a matter of days while others linger for years. Once a complaint has been filed, a copy of it is sent to the dental facility for a response. Generally, the dental facility is given a specific time frame to have their response back to the State Dental Board.

Once the response is received and reviewed, the Dental Board will compare the information to that on the complaint. From there, a course of action will be mapped out. This generally involved conducting interviews of all parties present during the incident. A panel is set up to investigate if any dental laws were violated. If there appears to be a violation, a hearing will be scheduled. The Dental Assistant will be notified as well as required to show up for the hearing.

If the Dental Assistant is found to be in violation of dental laws, the Dental Board will issue a reprimand. This will depend on the state guidelines as well as the violation. Reprimands may include a letter of apology, suspension, probation, or even revocation of the Dental Assistant’s license. The Dental Board is not allowed to require monetary compensation. If the person filing the complaint wants to be compensated in that manner, they will need to file a civil suit with their local judicial system.

Dental Assistants who find themselves in the middle of a complaint issue with the Dental Board are likely to experience anxiety and fear. Many dental facilities will provide the individual with counseling as well as legal consultation. In most cases, it will depend on the issue the Dental Board is investigating. If the dental facility backs the Dental Assistant they will do all they can? However, if they feel the Dental Assistant is in violation of dental regulations they may terminate the individual, leaving them to pay for their own defence.

It is the responsibility of the Dental Assistant to follow all policies and procedures correctly. If you have any doubt, take the time to have everything explained to you. Losing a complaint under the Dental Board can cost you your job, as well as your career. If you lose your license, you may find it difficult to obtain another job in the profession as a Dental Assistant. Making sure you follow policies and procedures will ensure that you have a good chance of winning such complaints upon a complete review and investigation by the Dental Board.

One of the biggest complaints about Nursing Assistants by consumers is that they are too rushed. They often have to hurry through bathing and dressing because they have too many demands on their time in a given shift. This often results in patients getting cared for, but quickly and robotically. The personal touch is often smothered in an effort to get it all done.

For patients, simple requests are on of the few perks they have in a medical facility. It also allows they to still exercise some control over their decisions. This is very important to someone who no longer is able to be at home or do basic tasks for themselves without assistance. These requests can be as simple as helping them from the bed to a chair or bringing them a pen and paper to write a letter.

It is easy for Nursing Assistants to get side tracked or forget. However, since these simply requests are important to the patient, it is very important that Nursing Assistants follow through with them. Carrying a pen and notepad to jot down requests is a great way to remember them.

Patients don’t like to be kept waiting. It is very hard to adjust to. They may forget they are not the only patient. Nursing Assistants do the best they can to stay on schedule. However, working short staffed and medical emergencies can quickly put them behind schedule. Nursing Assistants have to prioritize, so sometimes helping someone who has fallen is more important than giving the patient a shower on time. Since confidentiality is so important, the Nursing Assistant can’t tell the patient why they are running late.

Never discuss a patient with another staff member or family member in a manner that makes the patient feel as if they are not in the room. Speak with them in mind. It is important to carefully choose your words, even when you think they are asleep or in a coma. Many patients have filed complaints regarding conversations they overheard while Nursing Assistants thought they were sleeping or unresponsive.

One huge area of controversy is that many consumers are uneasy with who quickly a Nursing Assistant can obtain a license. They do not feel there is adequate training time to do an effective job. Federal guidelines require all Nursing Assistant programs to have a minimum of 75 hours of training. The actual amount will depend on the program coordinator and the state requirements for a particular program. However, it is often debated that to be certified as a manicurist, it takes over 1000 hours of training, but so little to become a Nursing Assistant.

Medical facilities and program developers defend the hours required to earn a certificate as a Nursing Assistant. They feel the training builds on individuals basic concepts of feeding, bathing, and dressing individuals. It is routine tasks we have all done at some point in our lives.

They also stress that the clinical hours are hands on training in a medical facility with close observation. This type of training is more effective than just classroom curriculum’s of other programs. In addition, Nursing Assistants are closely supervised by nursing staff on a regular basis.

Nursing Assistants work hard to do an effective job of meeting the needs of consumers. Complaints will continue to be file as long as Nursing Assistants maintain such high workloads. With the demand of this field continuing to grow, it is not likely that the workloads will get anything but larger over time.